Standard Features
- Conference mixer
- Instant conference
- Conference scheduler with e-mail invitation
- Extensions
- Paging Groups
- Hunt Groups
- Agent Groups
- Outbound Call Authentication
- IVR Nodes
- Service Flags
Voicemail System
- Private and shared voicemail
- Voicemail notification through e-mail
- Message Waiting Indication (MWI)
- Voicemail commenting
- Support for external voicemail system (e.g. Microsoft Exchange ™)
Waiting Queues
- Recording of up to ten announcements
- Music on hold mixing with announcements
- Agent recovery time
- Call pickup from queue
- Call escalation
- Day/night mode, holidays
- Web based queue status display
Hunt Groups
- Serial and parallel search
- Day/night mode, holidays
- Distinctive ringing
- Custom IVR recordings and routing decisions (IVR Node)
Call Redirection and Treatment
- Do not disturb
- Redirect on busy, timeout, always
- Multiple registrations per extension
- Call park, call pickup, call retrieve
- Star code-based transfer
- Last call return, redial
- Caller-ID blocking
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Languages
- Multiple interface languages
- Multiple audio languages
- Multiple simultaneous time zones
- Anonymous call intercept
- Black and white list management
Security Features
- HTTPS web interface
- Secure provisioning
- Password and PIN per extension
- SSH access to the system
Mobility Support
- Call twinning with cell phone
- Voicemail triggers call to cell phone
- Inbound call cell phone detection
- Camp on from cell phone
- Hot desking support
Call Supervision
- Call barge in
- Training mode
- Listen in
- Permission and license-based access
Music on Hold, Paging and Intercom
- Multiple MoH sources (RTP, file, audio input)
- Multiple audio paging outputs (audio output, RTP multicast)
- Intercom through star code
Auto Attendant
- Dual language support
- Prerecorded standard destinations
- Day/night mode, holidays
- Dial by name
- Boss/secretary function
- Camp on
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